Reference

Open Our Privacy Policy for India

At h5p, we take your personal data seriously — what we collect, why we collect it, and how long we keep it are questions you deserve clear answers…

Data You ControlTransparent CollectionSecure StorageRight to Request DeletionIndia-Applicable Law

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Browse What This Policy Covers

h5p Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data we process when you create an account, make a deposit via UPI, Paytm or PhonePe, or browse any section of the h5p platform. We collect information such as your name, contact details, device identifiers and transaction history. That

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data is used strictly to operate your account, process payments, detect fraud and meet obligations under applicable Indian law. We do not sell your personal data to third parties for marketing purposes. Any sharing with payment processors — including UPI networks, Paytm or PhonePe — is
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limited to what is necessary to complete a transaction. Your data is stored on servers with encryption at rest and in transit. Retention periods vary by data category; account data is kept for as long as your account is active and for a further period as
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required by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Explore Privacy Contact Paths

If you have a question about this policy, want to request a copy of your data, or ask us to correct or delete information we hold…

HOW WE PROTECT YOU

Switch Through Our Data Practices

We apply specific technical and procedural controls at every stage of your data's life — from the moment you register to the day you request deletion.

Data Collection

We collect only what is needed to run your account and process payments via UPI, Paytm and PhonePe.

Cookie Use

Cookies on the h5p platform fall into three categories: strictly necessary, analytics and preference.

Account Security

Your account is protected with password hashing, two-step login options and session timeout controls.

Data Retention

Account profile data is retained for as long as your account remains open.

Who to Contact

Our data privacy officer handles all formal requests under Indian data protection law.

Requesting Changes

You have the right to access, correct, download or delete the personal data we hold on you.

Discover Answers About Your Data

The questions below cover the most common things you may want to know about how h5p handles your personal data, your rights under this policy and how to act on them. If your question is not here, reach our privacy desk directly.

We collect your name, email address, mobile number, date of birth and payment identifiers such as your UPI ID or Paytm-linked number. Device and session data are also logged to detect unusual access patterns and protect your account.

Payment identifiers passed through UPI, Paytm or PhonePe are encrypted at rest and never stored as raw card or bank numbers. We retain transaction references for the period required by Indian financial regulations, after which they are deleted from active systems.

Yes. Submit a data access request via the help centre form or by emailing our privacy desk. Once we verify your identity — usually within one working day — we will compile and send your data within 7 working days of verification.

Send a deletion request through the help centre portal or privacy email. We will confirm receipt, verify your identity and process the deletion within 7 working days. Note that some transaction records must be kept for the legally required retention period before deletion.

We share data only with payment processors — UPI networks, Paytm and PhonePe — where it is needed to complete a transaction. We do not sell your personal data to advertisers or unrelated third parties. Any processor we use is bound by data processing agreements.

Strictly necessary cookies keep your session active and cannot be turned off. Analytics and preference cookies are optional; you can change your choices at any time through the cookie settings panel in the page footer without affecting your ability to use the platform.

This policy is written in line with applicable Indian data protection law. Access to the h5p platform and the rights described in this policy are available where local law permits. If you have a legal query, our privacy desk can direct you to the relevant clauses.

Open Our Privacy Policy for India

Explore Privacy Contact Paths

Switch Through Our Data Practices

Data Collection

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Discover Answers About Your Data

01 What personal data does h5p collect when I create an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all data h5p holds on me?

04 How do I ask h5p to delete my personal data?

05 Does h5p share my data with third parties?

06 How do cookies on the h5p platform affect my privacy?

07 What law governs this privacy policy for India?

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